The report gives a detailed description of the reasons why a particular organisation was selected, an overview of the organisation, a brief explanation about equity and diversity and why it is important from an organisation’s perspective to actualise such concepts and at the end it focuses on a mission statement regarding the achievement of equity and diversity. As part of this assessment task 2 the author has written the equity and diversity mission statement for Shangri-La’s Hotel and Resorts.
The author strongly believes that this organisation has competitive advantage over its competitors in terms of the location, quality of service and unique design. The quality of service at Shangri-La’s Hotel and Resorts is achieved through diligent recruitment, training programmes and motivational rewards for the employee’s achievements. Such an organisation believes in creating an environment which endorses equal employment opportunities, exhibit honesty, care and integrity towards colleagues and guests. Shangri-La Hotel Sydney care for people by working with local Australian charities to help fund financially challenged families and nurture their children’s education are some of the reasons the author has selected such an organisation.
Overview of the organisation
The organisation is located in the Cumberland Street Sydney, New South Wales as Shangri-La Hotel where the author completed one year full time industrial placement while doing hotel management. The author worked in the Front Office Department in a supervisory role for a year in 2015. The hotel is known for providing seamless customer service at all times throughout other respective departments. It therefore will always stay the first preference for guests, stakeholders, colleagues and business partners. Shangri-La’s Hotel and Resorts strive by taking care of the guests via the upmost level of service provided by the staff members and providing satisfaction through the hotel design, food and beverage and other facilities on offer. http://www.shangri-la.com/sydney/shangrila/about/
The property is not only deeply committed towards diversity, equity but is also committed corporate social responsibility by making a positive contribution towards community, stakeholders, sub-ordinates, environment etc. Shangri-La Hotel in Sydney is a 5 star hotel which was built in the year 1992. The hotel offers facilities such as 24*7 business centre, events and conference rooms, Horizon Lounge, express check-in, express check-out services, laundry, valet service, airport transfers, airport shuttle bus services, and limousine services. The reception is 24*7, room service is 24*7, has two different restaurants and one bar on the top floor, a lobby lounge, florist shop within the hotel and foreign exchange services.
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